Product Feedback Manager

New York, United States · Community and Customer Experience

Description

Paxful is a leading peer-to-peer powered bitcoin marketplace and a universal money translator. Our mission is social justice through financial freedom worldwide. By offering a platform with over 300 financial networks that empowers both merchants and buyers alike, we have created opportunities for millions across the globe who don’t have access to traditional banking services.

Paxful was founded in 2015 and has an established headquarters in New York, with offices in Estonia, Hong Kong, the Philippines and Johannesburg. Currently, we have over 170 dedicated employees globally and are growing rapidly. We have millions of users, a strong business model, and are completely bootstrapped. One of our pillars is giving back to the communities we help through initiatives such as #BuiltWithBitcoin. You’ll be joining an international team that seeks to make real, sustainable change in the world.

Paxful teams tend to have:

Sound like a fit?

We are looking for a Product Feedback Manager who will be the connection point between our Customer Experience and Product teams. Working with the Community & Customer Experience team at the New York office, you'll be using your product management and customer experience skills to ensure that information from our users gets fed back into the product, and that product releases get taken into account in our customer-facing operations. Responsibilities include implementing and maintaining the feedback loop between customer experience and product teams, ensuring our product releases are reflected in customer experience operations and that tools used are optimized to a smooth flow of information.


What you'll be doing:

Requirements

What you’ll bring to this role:


Ideally, you’ll also have:

Benefits

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