Customer Support Analyst (LATAM)

New York, United States · Community and Customer Experience

Description

Paxful is a leading peer-to-peer powered bitcoin marketplace and a universal money translator. Our mission is social justice through financial freedom worldwide. By offering a platform with over 300 financial networks that empowers both merchants and buyers alike, we have created opportunities for millions across the globe who don’t have access to traditional banking services.

Paxful was founded in 2015 and has an established headquarters in New York, with offices in Estonia, Hong Kong and the Philippines. Currently, we have over 200 dedicated employees globally and are growing rapidly. We have millions of users, a strong business model, and are completely bootstrapped. One of our pillars is giving back to the communities we help through initiatives such as #BuiltWithBitcoin. You’ll be joining an international team that seeks to make real, sustainable change in the world.

Paxful teams tend to have:

Sound like a fit?

We are looking for a Customer Support Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

What you'll be doing:

Requirements

What you’ll bring to this role:

Ideally, you’ll also have:

Benefits

Perks:

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